Customer Service Representative

Crane Company; Brazil (IN); On-site; USD 36,000 - 52,000; Full time

Job summary

Crane Company is seeking a Customer Service Representative to support customers and internal teams. The role handles transactions, creates orders, and acts as a liaison between customers and various departments, ensuring accurate, timely information.

You will respond to shipping and clerical inquiries, review contracts and quotes, and coordinate with sales, engineering, and field staff to resolve issues. Attention to detail and proofreading are essential.

Qualifications

• Excellent communication skills (verbal and written).
• Experience with data entry.
• Proficiency in Microsoft Office/ Windows.
• Detail oriented.
• Proofreading skills.

Responsibilities

• Processing transactions (creating orders, sending acknowledgements, repeat/Ecommerce orders).
• Responding to shipping questions.
• Responding to clerical questions.
• Forwarding technical questions to engineering, sales, and field technicians.
• Approving quotes created by Account Managers, reviewing contracts and terms, and monitoring discount levels.
• Approving orders created by Field Account Managers, reviewing contracts and terms, and monitoring discount levels.
• Entering order requirements and sending order receipts for orders created by Field Account Managers.
• Sending quotes on behalf of Account Managers.
• Liaising between customers and accounting to determine payment terms.
• Exporting forms and monitoring follow-up.
• Creating Pro Forma Invoices and monitoring order requirements.
• Handling travel arrangements for installers and sales, processing change orders, shipping issues, and forwarding complaints to sales.

Skills

Excellent communication

Data entry

Detail oriented

Proofreading skills

Verbal & written communication

Tools

Microsoft Office

Job description

The Customer Service Representative contributes to the success of the organization by supporting customers and other departments. This person handles transactions, performs clerical functions for sales department, acts as point of contact for customers, and acts as liaison between customers and various departments of the organization.

Qualified candidates will have the proven ability to work well with other personnel and departments, and deal with customers concerning matters that require tact and resourcefulness. The qualified candidate must also pay close attention to detail, fully proofreading his or her own work as well as the work of others.

Qualifications:

• Excellent communication skills (verbal and written)
• Experience with data entry
• Proficiency in Microsoft Office/ Windows
• Detail oriented
• Proofreading skills

Responsibilities Include:

• Processing transactions (includes creating orders, sending order acknowledgements, repeat orders, and Ecommerce orders)
• Responding to shipping questions
• Responding to clerical questions
• Responding to technical questions, forwarding to engineering, sales, and field technicians.
• Approving quotes created by Account Managers, reviewing the terms, conditions, and requirements of contracts as well as reviewing job costing, monitoring discount levels and suggesting price increases as needed.
• Approving orders created by Field Account Managers, reviewing the terms, conditions, and requirements of contracts as well as reviewing job costing, monitoring discount levels and suggesting price increases as needed.
• Entering order requirements and sending order receipts for orders created by Field Account Managers
• Sending quotes on behalf of Account Managers
• Acting as a liaison between customers and accounting in determining payment terms
• Exporting forms, sending to customers as well as monitoring and following up as needed.
• Creating Pro Forma Invoices, adding requirements to orders, as well as monitoring and following up as needed.
• Handling booking/changing/cancelling of travel arrangements for installer, sales, etc.
• Processing change orders
• Handling shipping issues
• Forwarding customer complaints to sales
• Performing all other duties as directed by supervisor

Technifab is an Equal Opportunity/Affirmative Action Employer

Job Type: Full Time

Pay: Based on experience

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.