Customer Support Lead: Elevate Service & Ops

Dayton Freight Lines, Inc.; Dayton (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive weekly pay

401(k) plan, Company Match

Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.

Paid holidays and vacation days

Job summary

Dayton Freight Lines, Inc. is looking for a Customer Support Supervisor to lead customer support representatives in Dayton, Ohio. This role involves managing workflows, enhancing communication practices and providing professional guidance to ensure customer satisfaction.

Preferred candidates will have supervisory skills and experience in customer relations, specifically within the transportation industry. The position offers a competitive pay and a comprehensive benefits package, including health and retirement plans.

Qualifications

• Minimum 2 years of experience with customer relations, preferably in the transportation industry.
• Knowledge of the LTL/Transportation Industry is essential.
• Supervisory experience is preferred.

Responsibilities

• Supervise Customer Support Representatives and manage payroll and schedules.
• Ensure compliance with customer requirements and procedures.
• Handle escalated customer complaints and provide leadership training.

Skills

Customer relations experience

Supervisory skills

Verbal communication

Written communication

Interpersonal skills

Education

Bachelor's Degree

Job description

Dayton Freight Lines, Inc. is looking for a Customer Support Supervisor to lead customer support representatives in Dayton, Ohio. This role involves managing workflows, enhancing communication practices and providing professional guidance to ensure customer satisfaction.

Preferred candidates will have supervisory skills and experience in customer relations, specifically within the transportation industry. The position offers a competitive pay and a comprehensive benefits package, including health and retirement plans.