Customer Relations Agent (Hungarian/English Speaker)

Teya; United States; Remote; USD 5,500 - 9,200; Full time

Benefits offered by this job

Szép Card (gross 450.000 HUF yearly)

AYCM SportPass (XL)

Private health insurance

3 extra mental health days yearly

5 therapy or coaching session per year

Free monthly public transport passes

Office snacks

Friendly, informal office in Buda

Team events & activities

International environment

Job summary

Teya in Hungary is seeking a customer operations specialist to support local merchants across multiple channels and ensure they receive excellent service. You will learn our products, resolve inquiries, and act as a customer advocate to drive improvements across teams.

The role emphasizes empathy, strong communication, and a willingness to grow within an international environment, with opportunities to contribute to product feedback and service enhancements.

Qualifications

• Fluent in Hungarian and English with strong verbal and written communication.
• Able to handle multiple channels (phone, email, chat) professionally.
• Customer-focused mindset with the ability to educate customers about products.

Responsibilities

• Assist merchants via phone, email, and online chat to educate them about products and resolve requests.
• Act as the voice of our customers and relay feedback to relevant teams.
• Strive to consistently exceed merchant expectations and deliver exceptional support.

Skills

Excellent communication

English proficiency

Hungarian language

Customer empathy

Job description

Hello. We’re the company.the company was founded on a simple belief: local businesses deserve better.

They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business.

the company exists to change that.We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work.

We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand.

If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you

Your Mission

You will be part of our Customer Operations Team in Hungary. A strong and talented team whose goal is to make small merchants feel big by providing them with the best possible support. They assist our merchants through all communication channels to educate them about our products and resolve their requests. They always listen to the customer and make sure that their feedback is acted upon.

Your goal is to support our merchants, the centre of everything we do. We want you to consistently exceed their expectations and make them feel cared for as they never have before. You will be assisting our merchants using various communication channels (such as phone, email, online chat). You will become the voice of our customers, and your feedback and suggestions will be key in driving developments in other teams!

Your Story

You are eager to learn and grow with us, as well as contribute with your own expertise to meet our customers’ needs. You love helping others and are willing to go the extra mile for our customers. You have strong communication skills and are fluent in Hungarian and English.

• You're fixated on the customer and everything we can do to serve them

• Confident in communication and interpersonal skills

• Fiercely competitive and relentless when it comes to goals and targets

• Eager to learn and improve every day: you have great energy and passion for what you do

• Spontaneous and certain in your ability to overcome obstacles

• Previous experience in a similar role is desired, but not mandatory

The best part about you is that you have a gift to quickly find common ground with every type of person!

The Perks

• Szép Card (gross 450.000 HUF yearly)

• AYCM SportPass (XL)

• Private health insurance

• 3 extra mental health days yearly

• 5 therapy or coaching session per year

• Free monthly public transport passes or garage space at the office

• Office snacks every day

• Friendly, comfortable, and informal office environment in the heart of Buda

• Team events & activities in and outside the office

• Possibility to work in an international environment with colleagues all around the world

the company is proud to be an equal opportunity employer.We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.