Slovak Technical Support Specialist

Employers from Greece; United States; Remote; USD 20,000 - 23,000; Full time

Benefits offered by this job

Salary 1300€ gross monthly

14 salaries per year

Monthly bonus up to €200

Transport bonus €100

Relocation package

WFH policy in Greece

Training program

Career development

Multinational environment

Multicultural team

Job summary

speakit is hiring Slovak Technical Support Specialists to join a large multinational tech company in Greece. The role involves assisting Slovak-speaking customers, troubleshooting software, and supporting account security from a multinational call center environment.

The ideal candidate has Slovak fluency, English at C1, and a customer-oriented mindset. Relocation to Greece is required, with comprehensive training and ongoing development opportunities in a multicultural setting.

Qualifications

• Fluency in Slovak (written and spoken)
• Proficient in English at C1 level
• Strong technical skills and problem solving
• Familiar with iOS and/or MacOS platforms
• Customer-focused attitude and willingness to help users

Responsibilities

• Serve as the first point of contact for Slovak-speaking customers
• Assess customer needs to achieve satisfaction
• Troubleshoot software on mobile devices
• Assist with account management and password security
• Handle post-sales requests for the online store
• Manage high volume of calls and emails
• Build trust with customer accounts
• Resolve complaints with appropriate solutions

Skills

Slovak fluency

English C1

Technical skills

iOS familiarity

MacOS familiarity

Tools

iOS

MacOS

Job description

at speakit

Are you a fluent Slovak speaker? Are you ready to join one of the biggest multinational technology companies?

We are looking for Slovak Technical Support Specialists to work for the world’s largest multinational technology company that specializes in consumers electronics, software and online services! Join a dynamic & multicultural team and let your new journey begin in Greece!

Benefit from a unique opportunity to become technical representative for one of the biggest American tech companies and kick-start your career dynamically!

Responsibilities

• Act as the first point of contact for all the Slovak-speaking customers
• Identify and assess customers’ needs to achieve satisfaction
• Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Resolve customers’ online store post-sales requests
• Manage large amounts of incoming calls & emails
• Build sustainable relationships and trust with customer accounts
• Handle customer complaints, provide appropriate solutions

Requirements

• Fluency both in written and spoken Slovak
• C1 in English
• Technical skills
• Familiar with iOS and/or MacOS, or comparable technology, is preferred
• Customer-oriented attitude
• Willingness to provide exceptional customer experience
• Relocation to Greece
• EU Citizenship

Benefits

• 1300€ gross monthly salary
• 14 salaries per year
• Monthly bonuses up to 200€
• Transportation bonus of 100€
• Relocation package covered (Flight tickets, 2 weeks free accommodation, paid real estate agency in order to find you an apartment, taxi fare from the airport to your hotel)
• Work from home policy, but based in Greece
• Training course
• First class ongoing training and development
• Career development opportunities
• You will join a multinational market leading call center company
• Multicultural and modern working environment