Customer Support for France

berlinbrands; United States; Remote; USD 13,000 - 16,000; Full time

Benefits offered by this job

Product discount

Paid sick days

Long-term service leave

Language courses

Bonuses

Job summary

berlinbrands is seeking a remote, French-speaking customer support specialist to handle inbound inquiries primarily by phone and email for a range of products.

You will help customers with product questions, orders, and returns, while documenting cases and coordinating with back-office and other internal teams. Responsibilities include managing interactions on online marketplaces and routing cases for follow-up.

Qualifications

• Native-level fluency in French.
• Strong communication skills and a customer-focused approach.
• Self-motivation, initiative, and a collaborative attitude.
• Negotiation skills.
• Previous customer support experience is helpful but not essential.

Responsibilities

• Respond to incoming customer enquiries by phone and email, with most support handled by phone.
• Advise customers on available products, order progress, and returns.
• Handle first-line enquiries and route or prepare cases for back-office follow-up.
• Manage customer interactions on online marketplaces.
• Record and process support cases, and coordinate with relevant internal departments.

Skills

French language

Customer service

Communication

Job description

Role overview

Provide inbound customer support to French-speaking consumers for a range of products, primarily by phone and also by email. Help customers with product questions, orders, and returns, while documenting cases and coordinating with back-office and other internal teams.

Responsibilities

• Respond to incoming customer enquiries by phone and email, with most support handled by phone.


• Advise customers on available products, order progress, and returns.


• Handle first-line enquiries and route or prepare cases for back-office follow-up.


• Manage customer interactions on online marketplaces.


• Record and process support cases, and coordinate with relevant internal departments.

Requirements

• Native-level fluency in French.


• Strong communication skills and a customer-focused approach.


• Self-motivation, initiative, and a collaborative attitude.


• Negotiation skills.


• Previous customer support experience is helpful but not essential.

Benefits and work setup

The role is advertised as remote, with gross monthly pay of €1,200 plus bonuses. Benefits include additional leave for long-term service, paid sick days, and a product discount. Learning resources and language courses are offered, alongside occasion bonuses and team events. Some listed facilities and transport perks are location-specific.