Customer Support Executives

Pertemps Northampton; Kettering (OH); Hybrid; GBP 18,000 - 23,000; Full time

Job summary

Pertemps Northampton in the United Kingdom is seeking a Customer Service Executive to support apprentices, employers, and training providers from our Kettering base. This temporary role focuses on accurate administration, effective communication, and timely guidance throughout the assessment process.

You will manage bookings, respond to queries, support live assessments, process approvals, and maintain records.

Qualifications

• Previous administration or coordination experience.
• Excellent customer service and communication skills.
• Strong attention to detail and high accuracy.
• Experience handling customer queries and resolving issues.
• Ability to follow procedures and stay compliant.
• Strong organisational and problem-solving skills.
• Good IT skills, including Microsoft Office and databases.
• Ability to build positive relationships with stakeholders.

Responsibilities

• Managing assessment bookings and liaising with apprentices, employers, training providers and assessors.
• Providing accurate advice and guidance to customers and stakeholders.
• Managing and resolving queries, issues and complaints in a timely manner.
• Keeping apprentices and training providers regularly updated throughout the assessment process.
• Supporting assessors before and during live assessments.
• Processing approvals, including Gateway approvals, in line with compliance requirements.
• Maintaining accurate records and supporting data cleansing across internal systems.
• Working closely with internal teams and external stakeholders to ensure assessments are delivered effectively.
• Identifying opportunities for process and service improvements.

Skills

Customer service

Administration

Attention to detail

IT skills

Stakeholder management

Job description

Customer Service Executive

Location: Kettering

Salary: £14.80

Hours: Monday- Friday 2 days at the office then 3 days at home.

Contract: Temporary until December with possible extension.

We are currently recruiting for an Customer Service Executive to join a busy and supportive team. This is an excellent opportunity for an organised and customer-focused individual with strong administration skills and excellent attention to detail.

The Role

• Managing assessment bookings and liaising with apprentices, employers, training providers and assessors.
• Providing accurate advice and guidance to customers and stakeholders.
• Managing and resolving queries, issues and complaints in a timely manner.
• Keeping apprentices and training providers regularly updated throughout the assessment process.
• Supporting assessors before and during live assessments.
• Processing approvals, including Gateway approvals, in line with compliance requirements.
• Maintaining accurate records and supporting data cleansing across internal systems.
• Working closely with internal teams and external stakeholders to ensure assessments are delivered effectively.
• Identifying opportunities for process and service improvements.

About You

• Previous administration or coordination experience.
• Excellent customer service and communication skills.
• Strong attention to detail and a high level of accuracy.
• Experience handling customer queries and resolving issues.
• The ability to follow procedures and work within compliance requirements.
• Strong organisational and problem-solving skills.
• Good IT skills, including Microsoft Office and database systems.
• The ability to build positive working relationships with a range of stakeholders.