Tenant Liaison Officer/Maintenance Operative

Civic Recruitment Limited; Kettering (OH); On-site; USD 2,629,000 - 3,332,000; Full time

Job summary

Corby Enterprise Centre and Corby Innovation Hub require a professional receptionist and administrator for a 3 months contract. You will be the first point of contact for visitors, tenants and contractors, handling front-desk duties, bookings and general administration across both locations.

The role is 37 hours per week, Mon-Fri, with pay £14.13–£17.91 per hour (PAYE/umbrella). Start date ASAP, with potential extension depending on performance and office needs.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organisational and time-management abilities.
• Experience handling confidential information and working in busy offices.

Responsibilities

• Meet and greet visitors in a professional and welcoming manner.
• Respond to enquiries and direct visitors to the appropriate departments or rooms.
• Answer incoming telephone calls and manage general enquiries.
• Maintain visitor sign-in procedures and ensure building security protocols.

Skills

Strong communication

Interpersonal skills

Organisational skills

Time management

Attention to detail

Problem-solving

Teamwork

IT literacy

Education

GCSEs including English and Mathematics

NVQ Level 2 or 3 in Business Administration or Customer Service

Professional qualification in administration or customer service

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

At Civic Recruitment Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

Job Description

3 months contract with a Local Authority

Job Purpose

To provide a professional, customer-focused reception andadministrative service across Corby Enterprise Centre and Corby Innovation Hub. The postholder will be responsible for supporting the efficient day-to-dayoperation of both centres, acting as the first point of contact for visitors,tenants, contractors, and stakeholders while ensuring high standards ofadministration, customer service, and facilities support.

Key Responsibilities

Reception and Customer Service

• Meetand greet visitors in a professional and welcoming manner.
  
• Respondto enquiries and direct visitors to the appropriate departments, meetingrooms, or tenants.
  
• Answerincoming telephone calls and manage general enquiries effectively.
  
• Maintainvisitor sign-in procedures and ensure building security protocols arefollowed.
  

Tenant and Stakeholder Support

• Liaisewith North Northamptonshire Council colleagues and internal tenantsregarding meeting room and catering bookings.
  
• Coordinatewith external tenants and partner organisations regarding meetings,visitors, and events.
  
• Arrangeand conduct viewings of the Business Centre for prospective tenants.
  
• Completeinductions for new tenants, including access arrangements and centreorientation.
  
• Organiseand manage the issue of keys, access fobs, and related documentation.
  
• Verifyidentification documents and coordinate trade reference and credit checksfor potential tenants.
  
• Liaisewith external IT support providers to arrange new tenant IT setuprequirements.
  

Administration

• Undertakea variety of general administrative duties including:
  
• Dataentry
  
• Filingand record maintenance
  
• Photocopyingand scanning
  
• Documentpreparation
  
• Postmanagement
  
• UseMicrosoft Word, Excel, Outlook, and bespoke systems to maintain accuraterecords and information.
  
• Ensureall administrative processes are completed accurately and within requiredtimescales.
  

Facilities and Operations Support

• Liaisewith contractors regarding maintenance and operational requirements.
  
• Raisepurchase orders and process invoices in accordance with organisationalprocedures.
  
• Supportthe smooth operation of the centres and report any building issues asrequired.
  
• Assistwith opening and closing procedures, including alarm control and securitychecks.
  

General Duties

• Handleconfidential and sensitive information appropriately and in line with GDPRrequirements.
  
• Workcollaboratively with colleagues, tenants, contractors, and visitors.
  
• Supportcentre events and activities when required.
  
• Undertakeany other duties reasonably requested by management.
  
• Previousexperience in a reception, administration, or customer service role.
  
• Experienceworking in a busy office environment.
  
• Experiencedealing with members of the public and multiple stakeholders.
  
• Experiencehandling confidential and sensitive information.
  
• Experienceusing Microsoft Office packages, particularly Word, Excel, and Outlook.
  
• Experiencemaintaining accurate records and databases.
  
• Experienceworking in a business centre, serviced office, local authority, or publicsector environment.
  
• Experiencecoordinating room bookings, events, or facilities management activities.
  
• Experienceraising purchase orders and processing invoices.
  
• Experienceusing bespoke databases or management information systems.
  

Qualifications

• GCSEs(or equivalent) including English and Mathematics.
  
• Goodstandard of education with strong written and verbal communication skills.
  
• NVQLevel 2 or Level 3 in Business Administration, Customer Service, or arelated field.
  
• Professionalqualification in administration or customer service.
  

Skills and Competencies

• Strongcommunication and interpersonal skills.
  
• Professionaland friendly manner.
  
• Excellentorganisational and time-management abilities.
  
• Strongattention to detail and accuracy.
  
• Abilityto prioritise workload and manage multiple tasks.
  
• Proactiveand flexible approach to work.
  
• Abilityto work independently and as part of a team.
  
• GoodIT literacy and confidence using Microsoft Office applications.
  
• Abilityto maintain confidentiality and discretion.
  
• Problem-solvingskills and a positive, can-do attitude.
  

Additional Information

• PayRate: £17.91 per hour (Umbrella) / £14.13 per hour (PAYE)
  
• WorkingHours: 37 hours per week, Monday to Friday.
  
• WorkPattern: Flexible start and finish times, generally between 8:00 AMand 5:00 PM.
  
• Location: Corby Enterprise Centre and Corby Innovation Hub. The successful candidatemust be able to work across both locations.
  
• ContractLength: 12 weeks initially, with the potential for extension.
  
• StartDate: ASAP.
  
• Thisis a varied role requiring excellent customer service, organisationalskills, and the ability to work with multiple stakeholders.
  
• Thepostholder must be comfortable handling confidential and sensitiveinformation and working independently in a busy office environment.
  
• ClosingDate: soon (early applications encouraged)