Customer Service Associate

Collaborate Recruitment; Ringwood (NJ); Hybrid; USD 36,506 - 44,618; Full time

Benefits offered by this job

Free onsite parking

Hybrid working after training

Full training and ongoing support

Company Pension

Life cover

Job summary

Collaborate Recruitment is seeking a Customer Service Associate for their Ringwood office. The role involves handling customer inquiries via phone, email, and chat, updating records, and providing administrative support. Candidates should have strong communication and administration skills, ideally with experience in a professional services environment. The position offers a competitive salary of up to £30K, hybrid working after probation, full training support, and various benefits including a company pension and life cover.

Qualifications

• Previous experience in customer service or administration, preferably in a professional services environment.
• Excellent communication skills with confidence in phone, email, and online chat interactions.
• Strong administration skills and familiarity with Microsoft office and other in-house software.

Responsibilities

• Handling customer enquiries via phone, email, and online chat.
• Updating customer records and managing internal databases.
• Liaising with customers and third-party partners regularly.

Skills

Communication skills

Administration skills

Microsoft Office proficiency

Multitasking

Team player

Job description

Customer Service Associate - FILLED In Ringwood

Our client is looking for an experienced Administrator / Customer Service Associate to join their friendly Ringwood based team. Whilst specific industry experience is not essential, it would be ideal if you have worked in a professional services environment. On the job training and support will be provided but it is important that you are a confident communicator who is not afraid of interacting with customers, and you are comfortable learning new systems, as you will be working on various inhouse systems / platforms on a daily basis.

Customer Service Associate Key Responsibilities

• Handling customer enquiries relating to new sales – both over the phone, via email and online chat.
• Taking inbound calls from existing customers to support with a variety of queries from mid term adjustments, end of term renewals, pricing changes, change of personal circumstances / details etc.
• Updating customer records and managing the internal database to ensure that all administration tasks are compliant
• Liaising with customers / third party partners over the telephone and via email
• Liaising with internal colleagues across the business, on a regular basis
• Inputting new customer details, updating records and sending out follow up paperwork as required
• Monitoring on the online chat function – training will be provided, but it would be ideal if you have previous experience of online chat.
• Ensuring you are compliant during all communications and processes, and record relevant information, to ensure that databases are up to date with the correct customer information

Skills, Qualifications and Experience Required

• Previous experience of working within a customer service or administration role in a professional services environment – ideal, but not essential
• Excellent communication skills and the confidence to speak to people over the phone, as well as via email and online chat.
• Strong administration skills and experience of working with Microsoft office and other in-house packages
• A team player who is willing to go the extra mile, but can also work on their own as required
• You will need to be an organised multitasker, who can work well within a fast paced, changing environment.

Our client prides themselves on their supportive and consultative service provided to all customers and are looking for someone with a professional outlook and the ability to learn and develop new skills, within a very busy, but collaborative environment.

Excellent Benefits on Offer

• Competitive annual salary: Up to £30K, depending on experience
• Free onsite parking
• Hybrid working (after training / probation period)
• Full training and ongoing support, to enable career progression (paid for courses / training opportunities)
• Hours: Full time, Monday to Friday
• Company Pension
• Life cover
• Other benefits to be discussed at application stage.

For more information about this role, or to apply, please get in touch with Joy Bruce at Collaborate Recruitment. We look forward to hearing from you.