Banking Executive

TP; Malad City (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

TP is seeking entry-level General Customer Service professionals to provide post-sale support across remote call center, online chat, and walk-in service environments in Idaho.

The role involves assisting customers with routine issues, coordinating with production and distribution teams, and delivering quality service under moderate supervision. It emphasizes accurate information, problem solving, and customer satisfaction in a fast-paced setting.

Job description

Job Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

• Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
  • Call center-based customer support in response to a high volume of low complexity inquiries
  • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Distribution Center Customer Service: Performed in a distribution centre, product returns/repair centre, or field walk-in customer service facility including:
  • Acting as liaison between customers, production and distribution departments related to specific customer orders
  • Providing technical and non-technical customer support in a walk-in service centre
• Incumbents matching to this specialization are not compensated based on achievement of sales targets.
• Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education.
• Requires moderate supervision.
• Can solve routine issues independently, with occasional deviations or improvement to standard procedures.

Job Application Accommodation

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.