Customer Service Professional

TP; Malad City (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

TP in Idaho seeks a General Customer Service professional to support post-sale inquiries across multiple sub-families in a mixed environment including call center and distribution center settings.

Responsibilities include handling high-volume, low-complexity inquiries, resolving routine issues, and serving as a liaison between customers, production, and distribution teams. Training and supervision are level-appropriate, with emphasis on consistent service quality.

Qualifications

• Basic knowledge of procedures and tools gained through work experience.
• Requires moderate supervision and ability to follow standard procedures.
• Solves routine issues independently with occasional deviations.

Responsibilities

• Provide post-sale customer service in call-centre and other settings.
• Analyze and resolve routine customer issues with guidance as needed.
• Act as liaison between customers, production and distribution teams.

Skills

Call center support

Customer service

Problem solving

Communication

Education

Vocational or basic technical education

Job description

Job Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center
• Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Qualifications

• Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education.
• Requires moderate supervision.
• Can solve routine issues independently, with occasional deviations or improvement to standard procedures.