Customer Service Analyst

MANN+HUMMEL; Dunlap (IN); Remote; USD 31,000 - 42,000; Full time

Job summary

MANN+HUMMEL seeks a customer service specialist to support customers remotely via phone, chat or text, including call center based assistance. The role also covers walk-in service center support and coordination with production and distribution teams to manage specific orders.

Responsibilities include handling product returns and repairs at the distribution centre or field locations, and providing both technical and non-technical customer support in a walk-in setting.

Responsibilities

• Operating (remote) customer service and support via phone, online chat or text including: call center-based customer support
• Operating customer service at the distribution centre regarding product returns and repairs, or at the walk-in customer service facility in the field
• Supporting the coordination of customers, production and distribution departments related to specific customer orders
• Executing technical and non-technical customer support in a walk-in service center

Job description

• Operating (remote) customer service and support via phone, online chat or text including: call center-based customer support
• Operating customer service at the distribution centre regarding product returns and repairs, or at the walk-in customer service facility in the field
• Supporting the coordination of customers, production and distribution departments related to specific customer orders
• Executing technical and non-technical customer support in a walk-in service center