Customer Support Engineer Automation - Scranton, PA

Amada America, Inc.; Starrucca (PA); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Major Medical and Hospitalization

Pharmacy

Dental

Vision

401(k) Plan

Profit Sharing

Life Insurance

Long-Term Disability

12 Paid Holidays

Travel Accommodations

Travel/Milage Pay

$200 Work Boot Voucher

Uniform, laptop, cellphone, toolbox

Job summary

Amada America, Inc. is seeking a service technician to support installation, troubleshooting, and repair of machinery at customer sites in the United States. The role requires reading electrical and mechanical drawings, using measurement tools, and maintaining clear daily and weekly reports.

Frequent travel to customer locations is expected. The candidate should have a technical degree or equivalent work experience, and be able to climb, lift up to 50 lbs, and communicate effectively in English.

Qualifications

• A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.
• Ability to read and interpret mechanical and electrical drawings.
• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Experience using oscilloscopes and electrical measurement tools is desirable.

Responsibilities

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems and networks.
• Follow layout drawings and blue prints used in installation of equipment.
• Prepare daily service reports and weekly expense reports.
• Communicate effectively in English with customers.
• Manage the equipment installation process at customer sites, including use of hand tools and climbing.

Skills

Troubleshooting

Electrical systems

Hydraulic systems

Pneumatic systems

Reading drawings

Customer service

English communication

Climbing/lifting

Problem analysis

Education

4-year Electronics degree

2-year degree + related experience

Tools

Oscilloscope

Volt/Ohm meter

Windows OS

Hand tools

Job description

ESSENTIAL FUNCTIONS:

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Ability to lift up to 50 lbs.

NON-ESSENTIAL FUNCTIONS:

• The ability to communicate in the Spanish language.

REPORTING RELATIONSHIP:

• Reports to Regional Service Manager

SUBORDINATE STAFF:

• None

KNOWLEDGE:

• A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

SKILLS:

• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Ability to read and interpret mechanical and electrical drawings.
• Being accountable and responsible to service and support a customer through all aspects of the customer's ownership of the machine.

TRAVEL:

• Routine travel within assigned territories with occasional over night stays.
• Territory:

PAY RATE: $30.00 /HR

BENEFITS:

• Major Medical and Hospitalization
• Pharmacy
• Dental
• Vision
• 401(k) Plan
• Profit Sharing
• Life Insurance
• Long-Term Disability
• 12 Paid Holidays
• Travel Accommodations
• Travel/Milage Pay
• $200 Work Boot Voucher
• Uniform, laptop, cellphone, toolbox provided

WORKING CONDITIONS:

LIFTING: Average Weight: 50 lb. Frequency: Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.