Customer Support Engineer Automation - Scranton, PA

Amada America, Inc.; Sugarloaf Township (PA); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Major Medical

Dental

Vision

401(k) Plan

Profit Sharing

Life Insurance

Long-Term Disability

Paid Holidays

Travel Offers

Boot Voucher

Equipment Provided

Job summary

Amada America, Inc. is seeking a field service technician to troubleshoot and repair electro-mechanical systems at customer sites in the United States. The role requires reading layouts and blueprints, performing installations, and providing training on software and line control applications.

Regular travel across territories is expected, with lifting up to 50 lbs and strong customer communication skills. Ideal candidates hold a 4-year Electronics degree or an equivalent combination of 2-year

Qualifications

• A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

Responsibilities

• Troubleshoot mechanical, hydraulic, pneumatic, optical and electrical systems.
• Install equipment at customer site following layouts and blueprints.
• Complete service and expense reports on schedule.
• Travel within assigned territories on a regular basis.

Skills

Electrical systems

Mechanical systems

Hydraulic/Pneumatic systems

Reading drawings

Computer literacy

Education

4-year Electronics degree

2-year related work experience

Tools

Volt/Ohm meter

Oscilloscope

Hand tools

Windows OS

Job description

ESSENTIAL FUNCTIONS:

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Ability to lift up to 50 lbs.

NON-ESSENTIAL FUNCTIONS:

• The ability to communicate in the Spanish language.

REPORTING RELATIONSHIP:

• Reports to Regional Service Manager

SUBORDINATE STAFF:

• None

KNOWLEDGE:

• A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

SKILLS:

• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Ability to read and interpret mechanical and electrical drawings.
• Being accountable and responsible to service and support a customer through all aspects of the customer's ownership of the machine.

TRAVEL:

• Routine travel within assigned territories with occasional over night stays.
• Territory:

PAY RATE: $30.00 /HR

BENEFITS:

• Major Medical and Hospitalization
• Pharmacy
• Dental
• Vision
• 401(k) Plan
• Profit Sharing
• Life Insurance
• Long-Term Disability
• 12 Paid Holidays
• Travel Accommodations
• Travel/Milage Pay
• $200 Work Boot Voucher
• Uniform, laptop, cellphone, toolbox provided

WORKING CONDITIONS:

LIFTING: Average Weight: 50 lb. Frequency: Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.