Customer Support Engineer Automation - Scranton, PA

AMADA; Pennsylvania; On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Major Medical and Hospitalization

Pharmacy

Vision

401(k)

Profit Sharing

Life Insurance

Long-Term Disability

12 Paid Holidays

Travel Accommodations

Uniform, laptop, cellphone, toolbox

Job summary

AMADA in Pennsylvania is seeking a Field Service Technician to manage on-site installation and maintenance of AMADA equipment. You will troubleshoot mechanical, hydraulic, pneumatic, and electrical systems, read blueprints, and train customers on software and programming.

You will travel within the region, complete daily service reports and weekly expense reports, and use Amada applications for line control. English communication is essential; Spanish is a plus.

Qualifications

• 4-year degree in Electronics or 2-year degree with related work experience preferred.
• Ability to read and interpret mechanical and electrical drawings.
• Experience troubleshooting mechanical, hydraulic, pneumatic, electrical systems.
• Strong customer service and communication skills.

Responsibilities

• Manage total equipment installation at customer site using hand tools; travel as required.
• Complete daily service reports and weekly expense reports.
• Provide customer training on software and part programming.
• Operate Amada applications software for line control.

Skills

Troubleshooting (mechanical, hydraulic

Reading drawings & blueprints

Customer communication

Installation management

Software & part programming

Amada software

Travel

Lifting 50 lbs

Education

Bachelor's degree in Electronics

2-year degree or related experience

Tools

Volt/Ohm meter

Oscilloscope

Windows OS

Job description

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Ability to lift up to 50 lbs.

NON-ESSENTIAL FUNCTIONS:

• The ability to communicate in the Spanish language.

REPORTING RELATIONSHIP:

• Reports to Regional Service Manager

SUBORDINATE STAFF:

• None

KNOWLEDGE:

• A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

SKILLS:

• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Ability to read and interpret mechanical and electrical drawings.
• Being accountable and responsible to service and support a customer through all aspects of the customer’s ownership of the machine.

TRAVEL:

• Routine travel within assigned territories with occasional over night stays.
• Territory:

PAY RATE:

$30.00 /HR

BENEFITS:

• Major Medical and Hospitalization
• Pharmacy
• Vision
• 401(k) Plan
• Profit Sharing
• Life Insurance
• Long-Term Disability
• 12 Paid Holidays
• Travel Accommodations
• Uniform, laptop, cellphone, toolbox provided

WORKING CONDITIONS:

LIFTING: Average Weight: 50 lb. Frequency: Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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