Customer Support Engineer Automation - Scranton, PA

Amada America, Inc.; Jim Thorpe (PA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Major Medical

Hospitalization

Dental

Vision

401(k) Plan

Profit Sharing

Life Insurance

Long-Term Disability

12 Paid Holidays

Travel Accommodations

Travel/Mileage Pay

Uniform provided

Laptop provided

Cellphone provided

Toolbox provided

Job summary

Amada America, Inc. is seeking a field service professional in Jim Thorpe, PA to troubleshoot mechanical, hydraulic, pneumatic and electrical systems, install equipment according to drawings, and provide customer training and support.

Daily reporting and weekly expenses are required, with regular travel to customer sites. Candidates should have an electronics-related degree or equivalent experience, strong English communication, and the ability to lift up to 50 lbs.

Qualifications

• A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.
• Ability to read and interpret mechanical and electrical drawings.
• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems.

Responsibilities

• Lead equipment installation at customer site, including use of hand tools and safety procedures.
• Complete status (service) reports daily and expense reports weekly.
• Travel within assigned territories.

Skills

Troubleshooting

Read drawings

Equipment installation

Customer relations

Communication in English

Lifting 50 lbs

Electrical systems

Education

Electronics degree (4-year)

2-year degree + related experience

Tools

Volt/Ohm meter

Oscilloscope

Hand tools

Windows OS

Amada applications software

Job description

ESSENTIAL FUNCTIONS:

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Ability to lift up to 50 lbs.

NON-ESSENTIAL FUNCTIONS:

• The ability to communicate in the Spanish language.

REPORTING RELATIONSHIP:

• Reports to Regional Service Manager

SUBORDINATE STAFF:

• None

KNOWLEDGE:

• A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

SKILLS:

• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Ability to read and interpret mechanical and electrical drawings.
• Being accountable and responsible to service and support a customer through all aspects of the customer's ownership of the machine.

TRAVEL:

• Routine travel within assigned territories with occasional over night stays.
• Territory:

PAY RATE: $30.00 /HR

BENEFITS:

• Major Medical and Hospitalization
• Pharmacy
• Dental
• Vision
• 401(k) Plan
• Profit Sharing
• Life Insurance
• Long-Term Disability
• 12 Paid Holidays
• Travel Accommodations
• Travel/Milage Pay
• $200 Work Boot Voucher
• Uniform, laptop, cellphone, toolbox provided

WORKING CONDITIONS:

LIFTING: Average Weight: 50 lb. Frequency: Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.