Customer Support Engineer Automation - Scranton, PA

Amada; Pennsylvania; On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Major Medical

Pharmacy

Dental

Vision

401(k) Plan

Profit Sharing

Life Insurance

Long-Term Disability

12 Paid Holidays

Travel Accommodations

Travel Mileage Pay

Work Boot Voucher

Equipment Provided

Job summary

Amada is seeking a field service technician to install and service equipment across customer sites. You will troubleshoot mechanical, hydraulic, pneumatic, electrical, and control systems, follow blueprints, and complete service reports daily.

Travel within assigned territories and occasional overnight stays are required; lifting up to 50 lbs is expected. Candidate should have a 4-year Electronics degree or 2-year related degree with relevant experience, plus proficiency with Windows OS and

Qualifications

• 4-year degree in Electronics or 2-year degree with related experience preferred.
• Experience with electrical, mechanical, and hydraulic systems.
• Proficient in reading drawings and using tools.

Skills

Mechanical systems repair

Read and interpret drawings

Customer service ownership

Windows OS knowledge

Education

B.S. in Electronics

2-year related degree

Tools

Volt/Ohm meter

Oscilloscope

Hand tools

Job description

ESSENTIAL FUNCTIONS:

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Ability to lift up to 50 lbs.

NON-ESSENTIAL FUNCTIONS:

• The ability to communicate in the Spanish language.

REPORTING RELATIONSHIP:

• Reports to Regional Service Manager

SUBORDINATE STAFF:

• None

KNOWLEDGE:

• A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

SKILLS:

• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Ability to read and interpret mechanical and electrical drawings.
• Being accountable and responsible to service and support a customer through all aspects of the customer’s ownership of the machine.

TRAVEL:

• Routine travel within assigned territories with occasional over night stays.
• Territory:

PAY RATE: $30.00 /HR

BENEFITS:

• Major Medical and Hospitalization
• Pharmacy
• Dental
• Vision
• 401(k) Plan
• Profit Sharing
• Life Insurance
• Long-Term Disability
• 12 Paid Holidays
• Travel Accommodations
• Travel/Milage Pay
• $200 Work Boot Voucher
• Uniform, laptop, cellphone, toolbox provided

WORKING CONDITIONS:

LIFTING: Average Weight: 50 lb. Frequency: Daily