Customer Support & Billing Specialist — Fort Myers

Arqai; Fort Myers (FL); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Additional benefits

Job summary

ArqAi in Fort Myers, FL is seeking a Customer Support Agent to join our support center. This role blends customer service, accounts receivable, and retention to deliver exceptional experiences for luxury smart home solutions.

The ideal candidate will manage high-volume written and verbal inquiries, resolve billing issues, and partner with management to optimize retention strategies. Salesforce.com experience is a plus, and a team mindset is essential.

Qualifications

• Experience managing accounts receivable and cash flow.
• Strong customer retention skills with solution-focused approach.
• Prepare accurate financial and operational reports.
• Proficient in Salesforce.com and PC-based tools.
• Drive results with productivity and initiative.
• Excellent communication and organizational abilities.

Responsibilities

• This role blends Customer Service, Accounts Receivable, and Retention.
• Deliver exceptional support to customers with timely and accurate information.
• Build relationships to retain customers and prevent service cancellations.
• Work with management to optimize retention strategies and satisfaction.
• Manage customer accounts in CRM and vendor portals for smooth service.
• Monitor past-due balances and resolve billing issues with customers.
• Audit and reconcile accounts to support financial accuracy.

Skills

Customer service

Accounts receivable

Retention strategies

Communication

Organizational skills

Team collaboration

Tools

Salesforce.com

Job description

ArqAi in Fort Myers, FL is seeking a Customer Support Agent to join our support center. This role blends customer service, accounts receivable, and retention to deliver exceptional experiences for luxury smart home solutions.

The ideal candidate will manage high-volume written and verbal inquiries, resolve billing issues, and partner with management to optimize retention strategies. Salesforce.com experience is a plus, and a team mindset is essential.