Customer Success & Support Specialist

Greater Fort Myers Chamber of Commerce, Inc.; Fort Myers (FL); On-site; USD 19,000 - 29,000; Full time

Job summary

The Greater Fort Myers Chamber of Commerce, Inc. is seeking a customer service professional to support inbound calls and correspondence in Fort Myers, FL.

The role requires excellent phone and email etiquette, strong time management, and the ability to multi-task while maintaining accurate records. Ideal candidates will have customer service experience and a demonstrated ability to identify needs and provide solutions, with a focus on building lasting relationships with customers and

Qualifications

• Customer service experience preferred or required.
• Strong phone and email etiquette.
• Ability to multi-task, prioritize and manage time effectively.

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customer’s needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Skills

Customer service

Phone etiquette

Time management

Prioritization

Multitasking

Tools

CRM software

Telephone system

Job description

The Greater Fort Myers Chamber of Commerce, Inc. is seeking a customer service professional to support inbound calls and correspondence in Fort Myers, FL.

The role requires excellent phone and email etiquette, strong time management, and the ability to multi-task while maintaining accurate records. Ideal candidates will have customer service experience and a demonstrated ability to identify needs and provide solutions, with a focus on building lasting relationships with customers and