Order & Billing Support Specialist

Xylem; Fort Myers (FL); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Generous PTO

Retirement plan

Health insurance

Career progression

Rewards program

Parental leave

Tuition reimbursement

Wellness program

Employee discounts

Job summary

Xylem is seeking a Customer Support Specialist in Fort Myers, FL. Hybrid role supporting order processing, billing resolution and sales support for internal and external customers. The role requires meticulous attention to detail and collaboration with cross-functional teams.

Responsibilities include handling orders from quote to delivery, resolving billing issues, and providing price and availability information. Strong ERP/CRM experience and proficiency in MS Office are preferred.

Qualifications

• High School Diploma or equivalent.
• 3+ years of customer service experience.
• Experience with order management, account management, or similar experience.
• Experience with billing, invoicing, quoting, or related activities.
• Experience using an ERP or CRM system, SAP experience preferred.
• Experience supporting a sales team preferred.
• Ability to work with diverse workforce and customer base in a matrixed organization.
• Proficiency in Microsoft Office Suite.
• Preferred experience with Salesforce.com CRM, AS 400, and SCPQ tools, SAP.

Responsibilities

• Order Management: Processes orders for products and/or services from sales staff or direct customer contact. Orders may range from off-shelf quick ship to longer cycle, more complex orders. Responsible for proactive, thorough follow up on order backlog to ensure order details are current. Provides timely communications on order status and changes to relevant parties. May coordinate and meet with other departments regarding order status, shipping dates, prices, product availability and back orders. Maintains virtual customer files with sales contracts and other information.
• Customer Billing Resolution: Investigates and resolves billing issues related to customer disputes as relayed from A/R collections team.
• Sales Support: Provide price & availability, formal quotations and other pre and post order support functions for standard and some specialty products and services Additional duties and responsibilities may be required based on organizational needs.

Skills

Customer service

Order management

Billing & invoicing

ERP/CRM experience

Microsoft Office

Sales support

Education

High School Diploma

Tools

SAP

Salesforce.com CRM

AS 400

SCPQ tools

Job description

Xylem is seeking a Customer Support Specialist in Fort Myers, FL. Hybrid role supporting order processing, billing resolution and sales support for internal and external customers. The role requires meticulous attention to detail and collaboration with cross-functional teams.

Responsibilities include handling orders from quote to delivery, resolving billing issues, and providing price and availability information. Strong ERP/CRM experience and proficiency in MS Office are preferred.