Customer Support & Billing Specialist

Kedia Corporation; Juneau (AK); On-site; USD 40,000 - 50,000; Full time

Job summary

A global service company in Juneau, AK is seeking a Customer Service Representative to assist customers with inquiries and complaints. Responsibilities include managing customer interactions effectively, keeping records, and resolving issues related to services and billing. The ideal candidate should possess strong communication skills and the ability to utilize various tools and software. This position offers a fast-paced and growth-oriented work environment, perfect for those looking to empower themselves in the business services field.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services.
• Keep records of customer interactions or transactions.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments.
• Refer unresolved customer grievances to designated departments for investigation.
• Review insurance policy terms to determine coverage of a particular loss.
• Contact customers to respond to inquiries or notify them of claim results.
• Resolve customers' service or billing complaints.
• Prepare invoices for returned goods.
• Examine information to assess validity of complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Standalone telephone caller identification

Contact center software

Customer relationship management (CRM) software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A global service company in Juneau, AK is seeking a Customer Service Representative to assist customers with inquiries and complaints. Responsibilities include managing customer interactions effectively, keeping records, and resolving issues related to services and billing. The ideal candidate should possess strong communication skills and the ability to utilize various tools and software. This position offers a fast-paced and growth-oriented work environment, perfect for those looking to empower themselves in the business services field.