Anchorage Customer Experience Specialist

Kedia Corporation; Anchorage (AK); On-site; USD 35,000 - 50,000; Full time

Job summary

A customer service provider in Anchorage, AK is seeking a Customer Service Representative to engage with clients, resolve queries, and process orders. The ideal candidate should possess strong communication skills and be adept with various customer management technologies. Responsibilities include assisting customers via calls, managing records of interactions, and addressing complaints to ensure satisfaction. This role offers a dynamic and fast-paced environment where you can hone your skills and grow within the company.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Check to ensure appropriate changes were made to resolve customers' problems.
• Determine charges for services requested.
• Refer unresolved customer grievances to designated departments.
• Review insurance policy terms for claims coverage.
• Contact customers to respond to inquiries.
• Resolve billing complaints by performing actions such as refunds or adjustments.
• Compare disputed merchandise with original requisitions for returns.
• Obtain and examine information to validate complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Oral Comprehension

Oral Expression

Speech Clarity

Speech Recognition

Written Expression

Near Vision

Problem Sensitivity

Written Comprehension

Deductive Reasoning

Inductive Reasoning

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Standalone telephone caller identification

Contact center software

Customer relationship management (CRM) software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A customer service provider in Anchorage, AK is seeking a Customer Service Representative to engage with clients, resolve queries, and process orders. The ideal candidate should possess strong communication skills and be adept with various customer management technologies. Responsibilities include assisting customers via calls, managing records of interactions, and addressing complaints to ensure satisfaction. This role offers a dynamic and fast-paced environment where you can hone your skills and grow within the company.