Customer Care & Billing Specialist

Kedia Corporation; Butte (MT); On-site; USD 35,000 - 45,000; Full time

Job summary

A global service firm is seeking a Customer Service Representative in Butte, MT. This role involves interacting with customers to provide information and address their inquiries. You will maintain records of customer interactions and resolve complaints efficiently. The ideal candidate should possess strong communication skills and an ability to handle fast-paced environments. This position offers an opportunity to develop in a challenging business services field.

Qualifications

• Ability to actively listen and understand customer needs.
• Strong communication skills, both verbal and written.
• Experience with contact center software is a plus.

Responsibilities

• Confer with customers by telephone or in person to provide information about products.
• Keep records of customer interactions and actions taken.
• Refer unresolved customer grievances to designated departments.

Skills

Active Listening

Service Orientation

Persuasion

Critical Thinking

Reading Comprehension

Tools

Avaya software

Microsoft Excel

CRM software

Job description

A global service firm is seeking a Customer Service Representative in Butte, MT. This role involves interacting with customers to provide information and address their inquiries. You will maintain records of customer interactions and resolve complaints efficiently. The ideal candidate should possess strong communication skills and an ability to handle fast-paced environments. This position offers an opportunity to develop in a challenging business services field.