Customer Experience Specialist

Kedia Corporation; Wasilla (AK); On-site; USD 35,000 - 50,000; Full time

Job summary

A prominent global company based in Alaska is seeking a dedicated customer service representative to assist customers with inquiries and issues. The role involves providing information, maintaining records, and resolving complaints effectively. Ideal candidates will have strong customer service skills and familiarity with contact center technology. Join our dynamic team that fosters innovation and personal growth, with a commitment to exceptional user experiences.

Qualifications

• Strong knowledge of customer service principles and processes.
• Ability to handle customer inquiries and resolve complaints effectively.
• Familiarity with various software and technology used in customer service.

Responsibilities

• Provide information about products or services to customers.
• Keep detailed records of customer interactions and transactions.
• Resolve customer complaints related to service or billing.

Skills

Customer service orientation

Problem-solving

Communication

Tools

Contact center software

CRM software

Spreadsheet software

Job description

A prominent global company based in Alaska is seeking a dedicated customer service representative to assist customers with inquiries and issues. The role involves providing information, maintaining records, and resolving complaints effectively. Ideal candidates will have strong customer service skills and familiarity with contact center technology. Join our dynamic team that fosters innovation and personal growth, with a commitment to exceptional user experiences.