Customer Support & Billing Specialist

Kedia Corporation; Thornton (CO); On-site; USD 35,000 - 45,000; Full time

Job summary

A global service provider in Thornton, CO, is hiring a Customer Service Representative to engage with customers, resolve issues, and ensure a high level of service. The role involves communicating effectively by phone and in-person, maintaining records, and coordinating with various departments to address customer inquiries. Ideal candidates possess strong listening and speaking skills and have experience in a similar fast-paced environment. Competitive compensation and growth opportunities are available.

Qualifications

• Excellent communication skills and customer service orientation are essential.
• Familiarity with contact center operations and related software.

Responsibilities

• Confer with customers to provide information and resolve issues.
• Keep detailed records of customer interactions and transactions.
• Determine charges and process payments or adjustments.
• Refer unresolved grievances for further investigation.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

Spreadsheet software

Automated attendant systems

Autodialers

CRM software

Job description

A global service provider in Thornton, CO, is hiring a Customer Service Representative to engage with customers, resolve issues, and ensure a high level of service. The role involves communicating effectively by phone and in-person, maintaining records, and coordinating with various departments to address customer inquiries. Ideal candidates possess strong listening and speaking skills and have experience in a similar fast-paced environment. Competitive compensation and growth opportunities are available.