Customer Experience Specialist — Contract

Kedia Corporation; Kodiak (AK); On-site; USD 35,000 - 50,000; Full time

Job summary

A global business services provider in Kodiak, AK is seeking a Customer Service Representative. Your role includes assisting customers through various channels, maintaining records of interactions, and resolving complaints. Ideal candidates will possess strong communication skills and a proactive service orientation. This fast-paced position offers opportunities for growth and innovation within a supportive team environment. Apply now for a chance to join a company that values your input and development.

Qualifications

• Strong oral and written communication skills are essential.
• Must demonstrate active listening and customer service abilities.
• Problem sensitivity is critical for resolving customer issues.

Responsibilities

• Provide information about products and services to customers.
• Maintain records of customer interactions and transactions.
• Resolve service or billing complaints for customers.

Skills

Active Listening

Service Orientation

Critical Thinking

Negotiation

Reading Comprehension

Tools

Autodialers

CRM Software

Microsoft Excel

Job description

A global business services provider in Kodiak, AK is seeking a Customer Service Representative. Your role includes assisting customers through various channels, maintaining records of interactions, and resolving complaints. Ideal candidates will possess strong communication skills and a proactive service orientation. This fast-paced position offers opportunities for growth and innovation within a supportive team environment. Apply now for a chance to join a company that values your input and development.