Customer Service Specialist — Billing & Resolution Expert

Kedia Corporation; Hilo (HI); On-site; USD 30,000 - 40,000; Full time

Job summary

A global service provider is seeking a Customer Service Representative for their Hilo, HI location. The role involves providing information to customers, resolving complaints, and maintaining records. Ideal candidates should have strong customer service skills, be familiar with CRM tools, and be capable of effective communication. A fast-paced and empowering environment is offered, where employees are encouraged to innovate and grow in the business services field.

Qualifications

• Knowledge of principles and processes for providing customer service.
• Ability to communicate clearly and effectively.
• Experience with CRM software and contact center technology.

Responsibilities

• Provide information to customers by telephone or in person.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.
• Review insurance policy terms to determine coverage.

Skills

Customer and Personal Service

Active Listening

Service Orientation

Critical Thinking

Communication

Tools

Avaya software

Microsoft Excel

Job description

A global service provider is seeking a Customer Service Representative for their Hilo, HI location. The role involves providing information to customers, resolving complaints, and maintaining records. Ideal candidates should have strong customer service skills, be familiar with CRM tools, and be capable of effective communication. A fast-paced and empowering environment is offered, where employees are encouraged to innovate and grow in the business services field.