Customer Experience Specialist

Kedia Corporation; Palmer (AK); On-site; USD 35,000 - 50,000; Full time

Job summary

A global services company in Alaska is seeking a detail-oriented customer service representative. This role involves engaging with customers to provide information, resolve complaints, and maintain records of their interactions. Strong communication and problem-solving skills are essential, along with experience in using contact center software and CRM tools. Join a dynamic team dedicated to enhancing customer satisfaction and operational efficiency.

Qualifications

• Knowledge of principles and processes for providing customer and personal services.
• Experience with contact center operations and customer management.
• Ability to assess customer needs and satisfaction.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.

Skills

Customer service

Problem-solving

Communication

Recordkeeping

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A global services company in Alaska is seeking a detail-oriented customer service representative. This role involves engaging with customers to provide information, resolve complaints, and maintain records of their interactions. Strong communication and problem-solving skills are essential, along with experience in using contact center software and CRM tools. Join a dynamic team dedicated to enhancing customer satisfaction and operational efficiency.