Customer Support & Billing Specialist

Sharp Electronics; Greenville (SC); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Healthcare plans

401k with match

Employee assistance program

Wellness program

Training & mentorship

Voluntary insurance options

Job summary

Sharp Electronics Corporation in Greenville, SC is seeking a Customer Service Support Representative to handle a broad range of customer inquiries, including service and supply billing questions, ensuring total satisfaction.

The role emphasizes timely order processing, product knowledge, and collaborating with internal teams to route issues correctly. Candidates should have strong communication skills, problem-solving abilities, and the initiative to drive positive outcomes for SBS customers.

Qualifications

• 2–5 years of customer service experience, preferably in a call center.
• Strong verbal and written communication skills.
• Excellent reading comprehension and mathematical abilities.
• Detail oriented with strong organizational skills.

Responsibilities

• Process supply orders and service call issues accurately via phone and email.
• Support SBS customers with product-related questions and concerns.
• Handle billing, order status and customer inquiries.
• Log calls and document information in the database to ensure resolution.
• Escalate issues to appropriate departments when needed.
• Assist with knowledge of Sharp products and identify sales leads when appropriate.

Skills

Customer service experience

Excellent communication

Microsoft Office proficiency

Organizational skills

Self-motivation

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Sharp Electronics Corporation in Greenville, SC is seeking a Customer Service Support Representative to handle a broad range of customer inquiries, including service and supply billing questions, ensuring total satisfaction.

The role emphasizes timely order processing, product knowledge, and collaborating with internal teams to route issues correctly. Candidates should have strong communication skills, problem-solving abilities, and the initiative to drive positive outcomes for SBS customers.