Customer Service Support Representative

Sharp Electronics Corporation USA; Greenville (SC); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Healthcare plans (medical, dental, viz

401k retirement plan with companymatch

Employee Assistance Plan

Wellness program

Training and mentorship

Voluntary insurance benefits

Dynamic, innovative culture

Job summary

Sharp Electronics Corporation is seeking a Customer Service Support Representative (CSSR) to perform Associate CSSR duties and provide broad customer support on service and supply billing inquiries, aiming for total customer satisfaction.

Responsibilities include processing supply orders and service issues by phone and email, assisting SBS customers, handling billing and order status inquiries, and learning the ERP system to support timely resolutions and sales opportunities within the branch.

Qualifications

• High School Diploma or equivalent required.
• 2–5 years of experience in a customer service environment; call center experience preferred.
• Strong working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Exceptional verbal and written communication skills.
• Excellent reading comprehension and mathematical skills.
• Excellent organizational skills with attention to detail.
• Self-starting and goal-driven.
• Ability to prioritize in a dynamic, fast-paced environment.
• Proficient data entry skills.

Responsibilities

• Process supply orders and service call issues by phone and email.
• Support SBS customers with product-related questions and concerns.
• Handle customer service issues including billing, order status and inquiries.
• Determine reasons for calls and route to appropriate party.
• Learn ERP system for processing requests and interacting with industry software.
• Provide detailed information to field teams to ensure customer satisfaction.
• Log voice messages and document information in the database daily.
• Collaborate with operations and management to escalate issues when needed.
• Support organizational goals and tactical operations.

Skills

Excellent communication

Telephonic skills

Organizational skills

Data entry

Self-starter mindset

Education

High School Diploma or equivalent

Tools

ERP system

Microsoft Office Suite

Job description

Overview

The Customer Service Support Representative (CSSR) will be able to perform all the duties of an Associate CSSR, while in addition providing customer support for a wide variety of customer related issues; to include assistance with service and supply billing questions and demonstrating a comprehensive knowledge of customer service and other assorted customer inquiries to achieve total customer satisfaction.

Responsibilities

• Responsible for the timely and accurate processing of supply orders and service call issues over the phone and through email communications.


• Supports SBS customers with product-related questions and concerns.


• Responsible for customer service support issues including billing, order status and customer inquiries.


• Applies general query skills to determine reason for call to route the problem to the appropriate party.


• Learns intermediate knowledge of the current ERP system for processing phone and email requests.


• Daily interaction with various industry specific software.


• Applies thorough details and pertinent call information to the field teams to ensure complete customer satisfaction.


• Logs and returns all voice message calls daily; documenting all required. information into database and owning the call to ensure thoroughness and timely resolution to reach customer satisfaction.


• Works closely with all departments within the operations department and levels of management escalating problems and concerns when necessary.


• Performs general customer service-related work in support of organizational goals and objectives and tactical operations.


• Knowledge and understanding of Sharp products and services to provide support to others within the department when needed; in addition, when appropriate, be able to identify sales opportunities and generate sales leads with customers to increase sales and marketing potential within the branch.


• Other duties as assigned.

Position Requirements

• High School Diploma or equivalent required.


• 2-5 years of experience in a customer service environment; call center support experience preferred.


• Strong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook).


• Exceptional verbal (especially telephonic) and written communication skills.


• Excellent customer service skills including a customer focused attitude.


• Excellent reading comprehension and mathematical skills


• Excellent organizational skills: effective time management skills which must include attention to detail.


• Possess the ability to be self-starting and understand the need for achievement of tasks in pursuit of goal satisfaction.


• Ability to prioritize job responsibilities in a dynamic fast paced environment.


• Proficient data entry skills

About Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

Employee Perks

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).


• 401k retirement plan with a competitive match and plenty of financial support tools.


• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)


• Rewarding and holistic wellness program.


• Training, professional development, and mentorship


• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)


• Dynamic culture eager to innovate, enhance diversity, and work smarter.

Compensation Statement: $40,800 USD - $59,950 USD

Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.

As part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.

All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.