Customer Success & Billing Support Specialist

Sharp Electronics Corporation USA; Greenville (SC); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Healthcare plans (medical, dental, viz

401k retirement plan with companymatch

Employee Assistance Plan

Wellness program

Training and mentorship

Voluntary insurance benefits

Dynamic, innovative culture

Job summary

Sharp Electronics Corporation is seeking a Customer Service Support Representative (CSSR) to perform Associate CSSR duties and provide broad customer support on service and supply billing inquiries, aiming for total customer satisfaction.

Responsibilities include processing supply orders and service issues by phone and email, assisting SBS customers, handling billing and order status inquiries, and learning the ERP system to support timely resolutions and sales opportunities within the branch.

Qualifications

• High School Diploma or equivalent required.
• 2–5 years of experience in a customer service environment; call center experience preferred.
• Strong working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Exceptional verbal and written communication skills.
• Excellent reading comprehension and mathematical skills.
• Excellent organizational skills with attention to detail.
• Self-starting and goal-driven.
• Ability to prioritize in a dynamic, fast-paced environment.
• Proficient data entry skills.

Responsibilities

• Process supply orders and service call issues by phone and email.
• Support SBS customers with product-related questions and concerns.
• Handle customer service issues including billing, order status and inquiries.
• Determine reasons for calls and route to appropriate party.
• Learn ERP system for processing requests and interacting with industry software.
• Provide detailed information to field teams to ensure customer satisfaction.
• Log voice messages and document information in the database daily.
• Collaborate with operations and management to escalate issues when needed.
• Support organizational goals and tactical operations.

Skills

Excellent communication

Telephonic skills

Organizational skills

Data entry

Self-starter mindset

Education

High School Diploma or equivalent

Tools

ERP system

Microsoft Office Suite

Job description

Sharp Electronics Corporation is seeking a Customer Service Support Representative (CSSR) to perform Associate CSSR duties and provide broad customer support on service and supply billing inquiries, aiming for total customer satisfaction.

Responsibilities include processing supply orders and service issues by phone and email, assisting SBS customers, handling billing and order status inquiries, and learning the ERP system to support timely resolutions and sales opportunities within the branch.