Customer Success & Billing Support Specialist

Sharp Electronics Corporation (US); Greenville (SC); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Healthcare plans

401k retirement plan

Employee assistance program

Wellness program

Training and development

Mentorship

Job summary

Sharp Electronics Corporation is seeking a Customer Service Support Representative to handle customer inquiries, including billing and service questions, while providing superior service. The role supports the operations team and uses ERP and other software to ensure timely, accurate responses and customer satisfaction.

The position requires a High School Diploma, 2–5 years in customer service, and strong verbal and written communication, with proficiency in Microsoft Office.

Qualifications

• High School Diploma or equivalent required.
• 2–5 years of experience in a customer service environment; call center support preferred.
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Exceptional verbal and written communication skills.
• Excellent customer service skills and a customer-focused attitude.
• Strong reading comprehension and mathematical skills.
• Excellent organizational skills with attention to detail.
• Ability to be self-starting and achieve tasks in a fast-paced setting.
• Ability to prioritize responsibilities in a dynamic environment.

Responsibilities

• Process supply orders and service call issues timely and accurately by phone and email.
• Support SBS customers with product questions and concerns.
• Handle billing, order status and customer inquiries.
• Determine call routing by applying general query skills.
• Learn ERP system for processing requests.
• Interact with industry-specific software daily.
• Document call details in the database and own the resolution.
• Collaborate with departments and escalate issues when needed.
• Perform general customer service tasks to support goals and operations.
• Know Sharp products and services to assist colleagues and identify sales opportunities.

Skills

Customer service

Communication skills

Telephone support

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Sharp Electronics Corporation is seeking a Customer Service Support Representative to handle customer inquiries, including billing and service questions, while providing superior service. The role supports the operations team and uses ERP and other software to ensure timely, accurate responses and customer satisfaction.

The position requires a High School Diploma, 2–5 years in customer service, and strong verbal and written communication, with proficiency in Microsoft Office.