Customer Support & Billing Advocate

Kedia Corporation; Tucson (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A global services company in Tucson, AZ, is seeking a Customer Service Representative to assist clients through various communication channels. The ideal candidate will have strong active listening skills and be adept at resolving issues. Responsibilities include managing customer inquiries, maintaining records, and ensuring customer satisfaction. The role requires effective communication abilities and a customer-oriented approach., offering a dynamic and growth-oriented work environment that values innovation.

Responsibilities

• Confer with customers to provide information about products and services.
• Keep records of customer interactions and transactions.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested and collect payments.
• Refer unresolved grievances to designated departments.
• Review insurance policy terms to assess coverage for losses.
• Contact customers regarding inquiries and provide claim results.
• Resolve service or billing complaints effectively.
• Examine relevant information for complaint validity.
• Report on merchandise disputes.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Oral Comprehension

Oral Expression

Speech Clarity

Speech Recognition

Written Expression

Near Vision

Problem Sensitivity

Written Comprehension

Deductive Reasoning

Inductive Reasoning

Tools

Autodialers

Automated attendant systems

Automatic call distributor

Scanners

Telephone caller ID equipment

Contact center software

CRM software

Email software

Network conferencing software

Spreadsheet software

Job description

A global services company in Tucson, AZ, is seeking a Customer Service Representative to assist clients through various communication channels. The ideal candidate will have strong active listening skills and be adept at resolving issues. Responsibilities include managing customer inquiries, maintaining records, and ensuring customer satisfaction. The role requires effective communication abilities and a customer-oriented approach., offering a dynamic and growth-oriented work environment that values innovation.