Customer Support Associate I – Fast-Paced Call Center

J.B. Hunt; Lowell (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability insurance

Paid time off

Job summary

J.B. Hunt Transport, Inc. in Lowell, Arkansas is seeking a Call Center Support I to handle inbound calls, emails, and chats, providing first-level responses and basic troubleshooting.

The role emphasizes strong customer service and teamwork in a fast-paced logistics environment. This entry-level position requires a High School Diploma or GED with 1 year of customer service experience and offers opportunities for on-the-job training and career growth within the Customer Service & Contact Center

Qualifications

• High School Diploma or GED; 1 year of customer service experience.
• Experience with Microsoft Office Suite is preferred.
• Ability to work individually and in a team.
• Knowledge of transportation or logistics is a plus.

Responsibilities

• Answer inbound customer service calls and inquiries via telephone, email, or chat; provide first-level response, troubleshoot issues, and redirect calls when appropriate.
• Administer programs, projects, and/or processes specific to the operating unit served.
• Engage in ongoing training and professional development activities to grow within the industry.
• Research and report on client complaints, help resolve issues, and coordinate with internal teams for feedback.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

Associates degree in Business Administration/Management

GED

High School Diploma

Tools

Microsoft Office Suite

Job description

J.B. Hunt Transport, Inc. in Lowell, Arkansas is seeking a Call Center Support I to handle inbound calls, emails, and chats, providing first-level responses and basic troubleshooting.

The role emphasizes strong customer service and teamwork in a fast-paced logistics environment. This entry-level position requires a High School Diploma or GED with 1 year of customer service experience and offers opportunities for on-the-job training and career growth within the Customer Service & Contact Center