Weekend Logistics & Customer Experience Specialist

J.B. Hunt Transport, Inc.; Lowell (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Life insurance

Disability coverage

Paid time off

Maternity leave

Paid holidays

Job summary

J.B.Hunt Transport, Inc. is seeking a Weekend Customer Experience Representative in Lowell, AR to handle freight orders and deliver an exceptional customer experience.

You will build and sustain customer relationships, manage orders, and coordinate with operations to optimize transit times. Ideal candidates have 1–2 years in customer service or sales, strong communication, and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience or Bachelor's Degree.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.
• Sales focus with customer-centric mindset.
• Comfort with learning new processes and adapting to changes.

Responsibilities

• Build and maintain positive customer relationships to maximize freight potential.
• Monitor on-time delivery, damage-free services, and accurate billing.
• Communicate with customers to resolve questions and minimize service failures.
• Schedule pick-ups and deliveries to optimize transit time.
• Enter orders in the system and provide updates to operations.
• Obtain approvals for accessorial charges and spot rates.
• Serve as main contact for load updates and capacity availability.

Skills

Customer service

Sales experience

Communication skills

Multitasking

Professionalism

Education

Bachelor's in Business Administration/Management

Bachelor's in Transportation Logistics

GED

High School Diploma

Job description

J.B.Hunt Transport, Inc. is seeking a Weekend Customer Experience Representative in Lowell, AR to handle freight orders and deliver an exceptional customer experience.

You will build and sustain customer relationships, manage orders, and coordinate with operations to optimize transit times. Ideal candidates have 1–2 years in customer service or sales, strong communication, and the ability to handle multiple priorities in a fast-paced environment.