Customer Support Associate (Fully Remote)

Partner Company; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO, mobile stipend, and home-office 1

Job summary

Partner Company in the United States is seeking a customer support specialist to handle high email volumes, meet SLAs, and assist with onboarding for property management clients. You'll use our software platform to resolve issues and guide users through workflows.

Applicants should have experience in a fast-paced software environment, be proficient with Zendesk or Intercom, and contribute to process improvements while enjoying a comprehensive benefits package.

Qualifications

• Experience in a fast-paced software company.
• Proficiency with Zendesk, Intercom, or similar platforms.

Responsibilities

• Meet SLAs while handling high email volumes.
• Support property onboarding and improve workflows.

Skills

Customer support experience

SLA adherence

Problem solving

Email management

Tools

Zendesk

Intercom

Job description

• Meet SLAs while handling high email volumes.
• Support property onboarding and improve workflows.

Requirements:

• Customer support experience in a fast-paced software company.
• Proficiency with Zendesk, Intercom, or similar platforms.
• Medical, dental, and vision insurance.
• PTO, mobile stipend, and home-office allowance.

Partner Company

The company provides a technology platform to improve parking management for residential and commercial properties. It is a fast-growing startup that values initiative, accountability, and practical problem-solving.