Customer Support Representative I (Fully Remote)

HighLevel; United States; Remote; USD 48,000 - 72,000; Full time

Job summary

HighLevel is an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. With over 2,000 team members across 10+ countries, we are a global remote-first organization focused on speed and ownership.

HighLevel is seeking a proactive technical support specialist in the United States to handle multiple channels including phone, chat, email, and Zoom. You will advocate for customers, troubleshoot software and networking issues, and contribute to

Qualifications

• 2+ years of technical support experience in a B2B SaaS environment.
• Strong technical aptitude and analytical skills.
• Ability to defuse stressful situations.
• Proficiency with ticketing systems and inbound communication channels.

Responsibilities

• Provide exceptional service via phone, chat, email, and Zoom with camera on.
• Advocate for customers within internal departments and maintain solid relationships.
• Use judgment within defined practices and suggest articles for knowledge base.

Skills

Technical support experience

SaaS knowledge

Customer communication

Ticketing systems

Tools

Ticketing systems

Job description

• Provide exceptional service via phone, chat, email, and Zoom calls with camera on.
• Advocate for customers within internal departments and maintain solid relationships.
• Use judgment within defined practices and suggest articles for knowledge base.

Requirements:

• 2+ years of technical support experience in a B2B SaaS environment.
• Strong technical aptitude, analytical skills, and ability to defuse stressful situations.
• Proficiency with ticketing systems and inbound communication channels.

Skills:

• Excellent verbal and written English communication.
• Team player with independent work capability.
• Note-taking and troubleshooting skills for software and networking issues.

HighLevel

HighLevel is an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. With over 2,000 team members across 10+ countries, we are a global remote-first organization focused on speed and ownership.