Remote Customer Support Specialist: SLA-Driven High-Volume

Jobgether; United States; Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Monthly mobile phone stipend

One-time home-office allowance

Company-provided laptop

Fully remote work arrangement

Paid time off

Job summary

Jobgether is seeking a Customer Support Associate to deliver a reliable, high-quality experience for customers using a parking-management platform. This fully remote role favors candidates in the Pacific time zone who can cover evenings and weekends while meeting SLAs and onboarding new properties.

You will handle high volumes of inquiries, resolve issues, and work with the Operations team to ensure smooth property operations.

Qualifications

• Experience in customer support for software startups or fast-paced environments.
• Experience handling high volumes of email-based customer support requests.
• Familiarity with Front, Zendesk, or Intercom.
• Excellent written English with professional communication.

Responsibilities

• Provide responsive, high-quality customer support while meeting SLAs.
• Manage high volumes of email inquiries and communicate clearly with customers and internal teams.
• Assist onboarding of new properties and customers to adopt the platform.
• Identify recurring problems and propose practical process improvements.
• Investigate and resolve issues independently and prioritize requests.
• Support operational enforcement and communicate parking rules when required.
• Help expand the platform's network of properties through proactive problem solving.

Skills

Customer support

Written English

Time management

Independent work

Problem solving

Tools

Front

Zendesk

Intercom

Job description

Jobgether is seeking a Customer Support Associate to deliver a reliable, high-quality experience for customers using a parking-management platform. This fully remote role favors candidates in the Pacific time zone who can cover evenings and weekends while meeting SLAs and onboarding new properties.

You will handle high volumes of inquiries, resolve issues, and work with the Operations team to ensure smooth property operations.