Customer Support Associate (Fully Remote)

A-BLK; United States; Remote; USD 22,000 - 33,000; Full time

Job summary

A-BLK is seeking a Customer Support Associate to provide high-quality support for our complex software platform while delivering a warm, human experience rather than scripted responses.

The role is remote, with a Monday to Friday schedule of 9:00 PM to 6:00 AM Manila time. US holidays are observed as per the client calendar. You will handle inbound inquiries by phone and email, assist with login issues, document cases clearly, and escalate complex problems when needed.

Qualifications

• 1-3 years of experience in customer service, technical support, or help desk.
• Excellent English communication skills.
• Customer-first approach.

Responsibilities

• Handle inbound customer support concerns through phone and email in a timely manner.
• Assist with login issues, account concerns, and guide users with varying technical levels.
• Document cases clearly and escalate complex issues when needed.

Skills

Customer service

English communication

Customer-first

Job description

• We are looking for a Customer Support Associate to provide high-quality support for a complex software platform.
• The ideal candidate delivers a warm, human support experience rather than scripted interactions.
• Work from home with a schedule of Monday to Friday, 9:00PM to 6:00AM Manila time.
• US holidays are observed according to the client holiday calendar.

Responsibilities:

• Handle inbound customer support concerns through phone and email in a timely manner.
• Assist with login issues, account concerns, and guide users with varying technical levels.
• Document cases clearly and escalate complex issues when needed.

Qualifications:

• At least 1-3 years of experience in customer service, technical support, or help desk.
• Excellent English communication skills and a customer-first approach.

A-BLK

We provide a complex software platform used in residential communities. Our customer support team values warm, human support, patience, and continuous learning.