Sr. Support Specialist (Fully Remote)

H1; United States; Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Generous PTO

Wellness holidays

Retirement options

Equity in RSUs

Job summary

H1 provides a healthcare data and AI platform that informs doctor interactions globally to improve patient outcomes. The company is mission-driven, values diversity, and works with leading biotech and life sciences companies.

H1 is seeking a hands-on customer support leader in the United States to own complex issues, lead project work, and mentor teammates in a dynamic SaaS environment. Equity options are offered alongside strong health benefits.

Qualifications

• 6+ years in customer-facing support.
• Experience leading projects and mentoring others.
• Thrives in a fast-paced SaaS environment.

Responsibilities

• Own complex, escalated issues from start to finish.
• Lead small project teams, set milestones, and coordinate work across departments.
• Mentor and coach team members and maintain technical documentation and SOPs.

Skills

Customer support

Project leadership

Mentoring

Documentation

SaaS

Tools

Zendesk

JIRA

Job description

• Own complex, escalated issues from start to finish and escalate appropriately when needed.
• Lead small project teams, set milestones, and coordinate work across departments.
• Mentor and coach team members and maintain technical documentation and SOPs.

About You:

• You're the go-to person for hard problems, with 6+ years in customer-facing support.
• You have experience leading projects, mentoring others, and working independently.
• You care about customers first and thrive in a fast-paced SaaS environment.

Requirements:

• Authorized to work in the US without sponsorship.
• 6+ years in customer support with 2+ years at a senior/lead level.
• Experience with Zendesk, JIRA, and cross-functional project leadership.
• $65,000 to $80,000 per year plus equity in Restricted Stock Units.
• Full suite of health insurance, generous PTO, wellness holidays, and retirement options.
• Opportunity to work with leading biotech and life sciences companies.

H1

H1 provides a healthcare data and AI platform that informs doctor interactions globally to improve patient outcomes. The company is mission-driven, values diversity, and works with leading biotech and life sciences companies.