Remote SaaS Customer Support Specialist (UK)

Remote

San Francisco (CA)

Remote

USD 60,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Paid vacation 24 days

Paid sick leave 10 days

Educational and development programs

Medical expense budget

Birthdays & work anniversaries budgets

Job summary

Partner company is seeking a Customer Support Agent for an innovative SaaS platform focusing on sales outreach. You will support an international user base via live chat and email, guide onboarding, troubleshoot issues, and help users maximize value.

You will collaborate with Product and Engineering in a remote, fast-paced environment; 2+ years of experience, English C1, familiarity with Intercom, Zendesk, Jira, Salesforce. This role offers 100% remote work and competitive compensation.

Qualifications

2+ years of professional experience in customer support or a similar role.
Advanced written English proficiency (C1).
Experience with live chat and email support.
Familiarity with ticketing platforms such as Intercom/Zendesk/Jira/Salesforce.

Responsibilities

Respond to customer inquiries via live chat and email with clear, helpful solutions.
Troubleshoot issues and escalate bugs to internal teams as needed.
Guide new users through onboarding and feature adoption.
Advocate for customers by sharing feedback with Product and Engineering.