Customer Service Representative - Remote

Easy Recruiter; Richmond (VA); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generous PTO plan with 31 days off a year

401K Plan

Health and wellness plans including medical, dental, and vision

Job summary

A dynamic recruiting company is seeking a Customer Service Representative to provide exceptional support through various channels. The role offers flexibility to work remotely, a competitive compensation package, equity within the company, a generous vacation plan, and comprehensive health benefits. Successful candidates should possess strong customer service skills, experience in high-volume environments, and excellent communication abilities. Join a supportive team that values diverse backgrounds and experiences!

Qualifications

• Strong customer service skills including live chat, email, and phone.
• Adept in utilizing multiple systems to gather customer information.
• Previous experience in a high-volume support role.
• Ability to function in a fast-paced environment.

Responsibilities

• Being available M-F - 9a to 5p PST.
• Passionate about serving and helping the community of job seekers.
• Proactively problem solve and manage time effectively.

Skills

Strong customer service skills

Exceptional verbal and written communications

Proven problem-solving skills

Job description

About the job Customer Service Representative - Remote

We are looking for a Customer Service Representative. This person will provide world-class customer support through email, text, chat, and occasionally the phone. They will be working directly to ensure a smooth experience by providing support and assistance throughout their journey on our platform. The successful candidate will demonstrate prior customer service experience in a high-volume environment.

Responsibilities

• Being available M-F - 9a to 5p PST
• Must be passionate about serving and helping their community of job seekers and business partners with a genuine drive to help others succeed
• Impact new processes while helping to build the community and give the community a voice
• Assess tone and direction of all interactions and know when it is appropriate to escape or delegate
• Proactively problem solve
• Works well with a team to collaborate on best practices when answering client issues
• Manage time effectively across multiple communication platforms
• Approach all interactions with empathy and all problems with curiosity

Required Experience

• Strong customer service skills including live chat, email, and phone
• Adept in utilizing multiple systems to gather customer information
• Previous experience in a high-volume support role
• Ability to function in a fast-paced environment
• Exceptional verbal and written communications
• Proven problem-solving skills

What Working with us Looks Like

• The ability to work from anywhere - they have a fully remote team across the globe
• Competitive compensation packages
• Equity - they all own a part of the business
• A generous PTO plan with 31 days off a year
• 401K Plan
• Parental Leave programs
• Health and wellness plans to meet the needs of you and your family including medical, dental, and vision
• Smart, supportive colleagues with diverse backgrounds and experiences
• Equipment provided to complete job duties