Retail Brand Experience Associate (Santa Monica, CA)

Avocado Green Mattresses; Santa Monica (CA); On-site; USD 28,929 - 33,833; Full time

Job summary

A leading eco-friendly mattress company in Santa Monica, CA is seeking a Retail Brand Experience Associate. The role involves exceeding sales targets, providing exceptional customer experiences, and maintaining product knowledge. Experience in customer service or retail is a plus. The company values a positive attitude and a desire to grow. This role requires strong communication skills and on-site presence, with a pay range of $21.00 - $24.56 hourly plus potential bonuses.

Qualifications

• Customer service or retail experience is a plus.
• Amazing attitude, a passion for learning, and a desire to be a part of a growing business.
• Excellent verbal and written communicator with a passion for people.

Responsibilities

• Work with team and individually to meet and exceed sales targets and KPIs.
• Maintain the highest level of product knowledge and expertise.
• Assist guests with resolving customer experience issues.

Skills

Customer service experience

Sales skills

Communication skills

CRM platform experience

Problem-solving skills

Tools

CRM platforms (TalkDesk, Intercom, Kustomer)

Google Suite

Job description

## Retail Brand Experience Associate (Santa Monica, CA)* *Note on Location: You will be working on-site at our location in* anta Monica, CA.*This is not a remote position.** *Note on Pay Transparency: The pay range for this role is **$21.00 - $24.56** Hourly, plus potential monthly bonus.** Work with team and individually to meet and exceed sales targets and KPIs.* Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures.* Bring a customer centered approach to executing on sales goals.* Accept and implement coaching and feedback to achieve individual and team performance goals.* Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!* Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.* Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate* Perform other duties as assigned.* Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments.* Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times.* Assist with planning and executing events & community programs.* Assist with suggesting methods to improve area operations, efficiency, and service.* Ability to lift 200 lbs. and be on your feet all day.* Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.* Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.* Assist team with managing the daily workload of responding to customer emails.* Customer service or retail experience is a plus.* Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world!* Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.* Experience tracking KPIs or Sales Goals a plus* Be passionate about our brand’s values of healthy living, environmental awareness, and social responsibility.* Excellent verbal and written communicator with a passion for people.* Positive attitude and possesses a no-task-too-small mentality.* Self-starter; Resilient, entrepreneurial spirit.* Eager to be at the frontline of a fast-paced and growing brand.* Mac and Google suite proficiency is also a plus!* Must be comfortable taking phone and video appointments.* Must have a flexible schedule- including weekends and holidays.* Café experience; training experience; experience running branded events is a plus!* Regular and predictable attendance.* Mobility: The ability to remain in a stationary position, often standing or sitting for prolonged periods.* Movement: The ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly.* Move: Ability to adjust or move objects up to 50 pounds in all directions.* Lift: Capability to lift up to 200 pounds using lifting aids and/or equipment.* Operate: Constantly operates a computer and other office machines such as printers and tablets.* Communicate: This role frequently communicates with other team members to update on the status of a task.