Client Services Specialist

JANUS et Cie; Santa Fe Springs (CA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

An established industry player in the furniture sector is looking for a dedicated Client Services Specialist. This role involves supporting sales representatives by managing accounts, processing orders, and ensuring excellent customer service. The ideal candidate will be detail-oriented, possess strong communication skills, and thrive in a fast-paced environment. Join a team that values integrity and design, and be part of a company that aims to create value and improve the world through its products. This full-time position offers a competitive hourly wage and a supportive work environment.

Qualifications

• Detail-oriented with strong customer service and communication skills.
• Ability to manage multiple projects and work under pressure.

Responsibilities

• Build and maintain relationships with sales teams and clients.
• Process and manage complex orders and handle invoicing.
• Respond to inquiries regarding order status and changes.

Skills

Detail-oriented

Customer service skills

Communication skills

Relationship-building

Decision-making

Prioritization skills

Ability to handle multiple projects

Job description

Job Title: Client Services Specialist

JANUS et Cie, a reputable, design-focused leader in the furniture industry, is seeking detailed individuals to work as a Client Services Specialist to support our Sales Reps in managing all sales accounts within their territory.

This position is based in Santa Fe Springs, CA, and is office-based from Monday to Friday.

Compensation

Base pay range: $22.00/yr - $24.00/yr, depending on experience. Hourly range: $22-$24 HR DOE.

Responsibilities

1. Build and maintain effective relationships with sales teams, vendors, clients, and end-users.
2. Partner with assigned sales reps to manage daily account activities.
3. Process and manage complex orders.
4. Handle invoicing, payment collection, and shipment releases.
5. Respond to inquiries regarding order status and changes.
6. Maintain thorough knowledge of product lines to assist clients.
7. Resolve issues related to orders, shipments, and payments.
8. Perform other duties as assigned.

Candidate Profile

• Detail-oriented with a sense of urgency and prioritization skills.
• Good judgment and decision-making abilities affecting customer needs.
• Strong relationship-building skills with colleagues and clients.
• Ability to handle multiple projects and work under pressure.
• Self-motivated with minimal supervision.
• Excellent customer service and communication skills.

Our Brand Values

• We listen to our Customers
• We rely on our Members
• We honor Integrity
• We lead with Design
• We create Value
• We make the World Better

Additional Information

Seniority level: Associate

Employment type: Full-time

Job function: Administrative and Customer Service

Industries: Furniture and Home Furnishings Manufacturing

Benefits include medical insurance, vision insurance, and 401(k).

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