Customer Support Associate

Calder News LLC; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full-time schedule

Bonuses

Weekend bonuses

Team environment

Advancement opportunities

Job summary

Calder News LLC in Grand Rapids, MI is seeking an Entry-Level Customer Support Associate to assist customers in-person and over the phone, provide product information, and keep thorough records of interactions. You will work with a supportive team to ensure a positive customer experience in a fast-paced environment.

This full-time role offers competitive entry-level pay with bonuses and weekend opportunities, plus clear opportunities for advancement as you grow with the company."

Qualifications

• Must be 18 or older.
• Able to start immediately.
• Reliable transportation to Grand Rapids location.
• Professional appearance and strong communication skills.
• Team-oriented, dependable, and eager to learn.

Responsibilities

• Assist customers in person and over the phone.
• Answer questions and provide helpful information about our product.
• Resolve basic customer concerns and ensure a positive experience.
• Keep records of customer interactions.
• Work collaboratively with team members to support daily operations.

Skills

Communication skills

Reliability

Customer service mindset

Team oriented

Job description

Job Title: Entry-Level Customer Support Associate

Location: Grand Rapids, MI (In-Person)

Position Type: Full-Time

About UsThe Great Lakes Division works with American-made equipment and products while delivering reliable service and support to our customers. We are a growing team that values professionalism, strong communication, and helping our team grow through mentorship and advancement opportunities.

Position OverviewWe’re hiring a motivated Entry-Level Customer Service Representative to join our team in Grand Rapids. This is a great opportunity for someone looking to start or grow their career in a professional, team-oriented environment. No prior industry experience is required.

What You’ll Do

• Assist customers in person and over the phone
• Answer questions and provide helpful information about our product
• Resolve basic customer concerns and ensure a positive experience
• Keep records of customer interactions
• Work collaboratively with team members to support daily operations

What We’re Looking For

• Must be 18 or older
• Able to start immediately
• Reliable transportation to our Grand Rapids location
• Professional appearance and strong communication skills
• Team-oriented, dependable, and eager to learn

Preferred (Not Required)

• Experience in customer service, retail, hospitality, or sales

What We Offer

• Full-time schedule (Monday–Friday)
• Competitive entry-level pay + generous bonuses
• Weekend bonus opportunities available
• Supportive team environment
• Clear opportunities for advancement