Customer Support Associate

Great Lakes Division inc; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Lakes Division in Grand Rapids, MI, is seeking an Entry-Level Customer Support Associate to handle in-person and phone-based customer interactions. No prior industry experience is required, and the role offers a clear path for advancement in a professional, team-oriented environment.

The position is full-time (Mon–Fri) with competitive entry-level pay and generous bonuses, plus weekend bonus opportunities. HR typically reaches out within 24–48 hours to schedule an interview.

Qualifications

• Must be 18 or older.
• Able to start immediately.
• Reliable transportation to Grand Rapids location.
• Professional appearance and strong communication skills.
• Team-oriented, dependable, and eager to learn.

Responsibilities

• Assist customers in person and over the phone.
• Answer questions and provide helpful information about our product.
• Resolve basic customer concerns and ensure a positive experience.
• Keep records of customer interactions.
• Work collaboratively with team members to support daily operations.

Skills

Strong communication

Team orientation

Professional appearance

Willingness to learn

Job description

Job Title: Entry-Level Customer Support AssociateLocation: Grand Rapids, MI (In-Person)Position Type: Full-Time

About Us

The Great Lakes Division works with American-made equipment and products while delivering reliable service and support to our customers. We are a growing team that values professionalism, strong communication, and helping our team grow through mentorship and advancement opportunities.

Position Overview

We’re hiring a motivated Entry-Level Customer Service Representative to join our team in Grand Rapids. This is a great opportunity for someone looking to start or grow their career in a professional, team-oriented environment. No prior industry experience is required.

What You’ll Do

• Assist customers in person and over the phone
• Answer questions and provide helpful information about our product
• Resolve basic customer concerns and ensure a positive experience
• Keep records of customer interactions
• Work collaboratively with team members to support daily operations

What We’re Looking For

• Must be 18 or older
• Able to start immediately
• Reliable transportation to our Grand Rapids location
• Professional appearance and strong communication skills
• Team-oriented, dependable, and eager to learn

Preferred (Not Required)

• Experience in customer service, retail, hospitality, or sales

What We Offer

• Full-time schedule (Monday–Friday)
• Competitive entry-level pay + generous bonuses
• Weekend bonus opportunities available
• Supportive team environment
• Clear opportunities for advancement

Our HR team typically reaches out within 24- 48 hrs to schedule an interview.