Retail Sales Associate - Grand Rapids

Boyne Country Sports; East Grand Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Boyne Country Sports in East Grand Rapids, MI is seeking a friendly Retail Sales Associate to greet customers, guide them to products, and assist at checkout. You’ll share knowledge about gear and help shoppers make confident selections.

This role emphasizes teamwork, outstanding service, and flexibility to work nights, weekends, and holidays. Basic computer skills and the ability to lift up to 50 pounds are expected. You’ll thrive in a fast-paced, customer-focused environment.

Qualifications

• Excellent customer service and relationship-building skills.
• Comfortable handling payments and basic POS transactions.
• Ability to lift/move items up to 50 pounds and stand for extended periods.

Responsibilities

• Greet customers and offer assistance throughout their visit.
• Escort customers to racks, suggest items, and answer product questions.
• Assist with checkout and payment processing.
• Inform customers about sales, promotions, and new merchandise.
• Maintain store appearance and inventory records.

Skills

Customer service

Communication

Teamwork

Flexibility

Payment handling

Basic computer skills

Education

High school diploma or equivalent

Job description

Overview

As a Retail Sales Associate, you are responsible for serving the customers throughout their visit to the store from greeting to checkout.

Responsibilities

• Welcome customers by greeting them and offering them assistance
• Assist customers by escorting them directly to racks and counters, and/or suggesting items
• Advise customers by providing accurate information on products
• Help customer make selections by building customer confidence through offering suggestions and opinions
• Accept payments by totaling purchases and processing checks, cash, or credit cards
• Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
• Setup and display products and merchandise through the store
• Maintain the appearance and cleanliness of the store and merchandise
• Help maintain accurate inventory records

Qualifications

This job might be for you if:

• You like providing outstanding customer service, meeting new people, as well as reconnecting with familiar customers who return year after year. You get a kick out of exceeding a person’s expectations. If you have previous experience providing excellent customer service, that’s even better!
• You are approachable and hospitable. You communicate in a clear and friendly manner, and love to share your love for Boyne's products and services.
• You want to be part of a close-knit team. You have interest in not only serving customers with excellence, you know the value of looking out for the best interests of your fellow team members and can help maintain a fun work environment.
• You are flexible and always willing to learn more. You understand the demands of exceeding customer needs and can work nights, weekends and holidays when needed. You are able to physically lift or move items weighing up to 50 pounds.
• You achieved a high school diploma or equivalent, are comfortable handling payment transactions, and have basic computer skills.