In-Person Customer Support Associate — Growth & Bonuses

Great Lakes Division inc; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Lakes Division in Grand Rapids, MI, is seeking an Entry-Level Customer Support Associate to handle in-person and phone-based customer interactions. No prior industry experience is required, and the role offers a clear path for advancement in a professional, team-oriented environment.

The position is full-time (Mon–Fri) with competitive entry-level pay and generous bonuses, plus weekend bonus opportunities. HR typically reaches out within 24–48 hours to schedule an interview.

Qualifications

• Must be 18 or older.
• Able to start immediately.
• Reliable transportation to Grand Rapids location.
• Professional appearance and strong communication skills.
• Team-oriented, dependable, and eager to learn.

Responsibilities

• Assist customers in person and over the phone.
• Answer questions and provide helpful information about our product.
• Resolve basic customer concerns and ensure a positive experience.
• Keep records of customer interactions.
• Work collaboratively with team members to support daily operations.

Skills

Strong communication

Team orientation

Professional appearance

Willingness to learn

Job description

Great Lakes Division in Grand Rapids, MI, is seeking an Entry-Level Customer Support Associate to handle in-person and phone-based customer interactions. No prior industry experience is required, and the role offers a clear path for advancement in a professional, team-oriented environment.

The position is full-time (Mon–Fri) with competitive entry-level pay and generous bonuses, plus weekend bonus opportunities. HR typically reaches out within 24–48 hours to schedule an interview.