Call Center - Grand Rapids MI

Applied Innovation; Grand Rapids (MI); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Short-term disability

401(k) retirement plan

Paid vacation and holidays

Onsite fitness center

Job summary

Applied Innovation's Customer Loyalty Center in Grand Rapids, MI is seeking a reliable, detail-oriented professional to join the team. You will handle incoming calls and emails, log service requests, and coordinate technician loads to ensure fast, quality support for clients.

The role requires a high school diploma or GED, strong communication, and proficiency with computers. We offer a comprehensive benefits package and an onsite fitness center, with full-time schedules Monday–Friday, 8:00

Qualifications

• Must be 18 years or older.
• Strong communication skills and a client-focused mindset.
• Dependable, organized, and attentive to detail.
• Proficiency with computers and various software programs.
• A positive attitude and a team-player approach.
• High school diploma or GED required.

Responsibilities

• Answer incoming calls and respond to emails with professionalism and care
• Enter service and network-related requests into our system
• Process supply orders accurately and efficiently
• Coordinate and manage service technician call loads to ensure fast, quality support for our clients

Skills

Strong communication skills

Client-focused mindset

Dependable

Organized

Attention to detail

Team-player

Proficiency with computers

Education

High school diploma or GED

Tools

Various software programs

Job description

Location: 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512 Schedule: Full-time | Monday – Friday, 8:00 AM – 5:00 PM

Join Our Team at Applied Innovation!

We’re looking for a reliable, detail-oriented professional to join our Customer Loyalty Center. If you thrive in a fast-paced environment, enjoy helping others, and are tech-savvy, this could be the perfect opportunity for you.

What You’ll Do:

• Answer incoming calls and respond to emails with professionalism and care
• Enter service and network-related requests into our system
• Process supply orders accurately and efficiently
• Coordinate and manage service technician call loads to ensure fast, quality support for our clients

What We’re Looking For:

• Must be 18 years or older
• Strong communication skills and a client-focused mindset
• Dependable, organized, and attentive to detail
• Proficiency with computers and various software programs
• A positive attitude and a team-player approach
• A high school diploma or GED

What We Offer:

• Comprehensive benefits package including medical, dental, and life insurance
• Short-term disability coverage
• 401(k) retirement plan
• Paid vacation and holidays
• An onsite fitness center