Customer Support Assistant

Morgan Hunter; Kansas City (MO); Presencial; USD 25 000 - 36 000; Tempo integral

Resumo da oferta

Morgan Hunter partners with a nationally recognized organization to hire a Customer Support Assistant for a six-month assignment. The role provides customer support and administrative assistance to resolve application access issues while keeping support requests organized.

The ideal candidate is tech-savvy, detail-oriented, and comfortable working independently in a customer-focused environment.

Qualificações

• Experience in customer service, tech support, or admin roles is preferred.
• Strong technical aptitude and comfort with Microsoft 365.
• Familiarity with Jira or similar ticketing systems is a plus.
• Attention to detail and ability to follow procedures.
• Clear written communication and customer service skills.
• Ability to troubleshoot login and account access issues.
• Organized, self-motivated and able to manage tasks independently.

Responsabilidades

• Monitor and manage incoming customer support requests via Jira.
• Assist users with password resets, account access, and login issues.
• Troubleshoot basic application and SSO concerns.
• Communicate with customers to gather info and resolve requests.
• Maintain accurate ticket documentation, statuses and notes.
• Escalate complex issues to appropriate team members.
• Monitor shared inboxes and support queues for timely responses.
• Assist with documentation and administrative projects as needed.

Conhecimentos

Customer service

Technical support

Administrative experience

Microsoft 365

Self-motivated

Ferramentas

Jira

Descrição da oferta de emprego

Temporary Contract Morgan Hunter is partnering with a nationally recognized organization to hire a Customer Support Assistant for a six-month assignment.

This role will provide customer support and administrative assistance, helping users resolve application access issues while keeping support requests organized and moving toward resolution.

The ideal candidate is tech-savvy, detail-oriented, and comfortable working independently in a customer-focused environment.

Responsibilities

• Monitor and manage incoming customer support requests through Jira
• Assist users with password resets, account access, and login issues
• Troubleshoot basic application and single sign-on (SSO) concerns
• Communicate with customers to gather information and resolve requests
• Maintain accurate ticket documentation, statuses, and follow-up notes
• Escalate complex technical issues to appropriate team members
• Monitor shared inboxes and support queues to ensure timely responses
• Assist with documentation, tracking, and additional administrative projects as needed

Qualifications

• Previous customer service, technical support, or administrative experience preferred
• Strong technical aptitude and proficiency with Microsoft 365
• Experience with Jira or similar ticketing systems is a plus
• Excellent attention to detail and ability to follow established procedures
• Strong written communication and customer service skills
• Comfortable troubleshooting basic login and account access issues
• Self-motivated, organized, and able to manage tasks independently
• Ability to learn new applications and navigate multiple systems efficiently

MH456 Keywords: Production Support Assistant, Application Support, Customer Support, Admin, Administrative Support