Customer Service Associate Tech Support (33645)

Myticas Consulting Inc.; Oak Brook (IL); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Hands-on training

Internal knowledge base

Mentoring

Growth opportunities

Job summary

Myticas Consulting is seeking a Tech Support/CSA to join our client’s Personal Support Center (PSC) team. This fully remote role requires fluency in English and Spanish and offers shift options in CST hours, including mornings and evenings.

Training lasts three weeks with additional on-site calendar alignment as needed. The position supports software, hardware, and connectivity issues, with tickets logged in ServiceNow and Zendesk.

Qualifications

• Fluency in English and Spanish (written and spoken).
• Experience in high-volume Tier1/2 tech support environments.
• Ability to troubleshoot software, hardware, and network issues.

Responsibilities

• Provide Tier 1 technical support for software, hardware, and connectivity issues.
• Assist with password resets, software installations, VPN setups, and general troubleshooting.
• Escalate complex issues to senior team members when necessary.
• Maintain clear, professional communication in both Spanish and English across all customer interactions.
• Manage support requests via phone, email, and chat simultaneously.
• Accurately log cases in tools like ServiceNow and Zendesk.

Skills

Bilingual Spanish/English

Customer service

Troubleshooting

Multi-channel support

Learning management systems

Team player

Tools

ServiceNow

Zendesk

Canvas LMS

Blackboard LMS

Moodle LMS

Job description

Myticas Consulting is seeking a Technical Support and Customer Service Associate to join our client’s Personal Support Center (PSC) team. This role is ideal for someone passionate about helping others, skilled in troubleshooting, and comfortable in a fast-paced, tech-forward environment.

Title: Tech Support/CSA

Contract: W2

Length: 6+ months Contract/Contract to Hire

Rate: $18/hr

Location: Fully remote

Client Location: Chicago, IL/All work done on CST hours

Start Date: 9/21/2026. Training for the first three weeks will be 9:00 AM–6:00 PM, Monday–Friday, Central Time.

• Post-training shifts needed: Central Time 11:00 AM–8:00 PM, Monday–Friday 10:00 AM–7:00 PM, Monday–Friday 7:00 AM–4:00 PM, Saturday–Wednesday
• Overnight shift options: 4, 10 hour shifts, 11:00pm-9:00am (CST) Wednesday-Saturday Saturday-Tuesday
• Experience in a high call volume Tier1 or 2 setting
• Ability to troubleshoot software, hardware and network issues
• Tech support in a college of university setting would be helpful
• Experience with Learning Management Systems such as Canvas, Blackboard or Moodle would be helpful
• Self-directed learner
• Ability to support multiple customers via email, phone and chat

What You’ll Do

• Provide Tier 1 technical support for software, hardware, and connectivity issues
• Assist with password resets, software installations, VPN setups, and general troubleshooting
• Escalate complex issues to senior team members when necessary
• Maintain clear, professional communication in both Spanish and English across all customer interactions
• Manage support requests via phone, email, and chat simultaneously
• Accurately log cases in tools like ServiceNow and Zendesk

What We’re Looking For

• Fluency in Spanish and English (written and spoken)
• Strong customer service and communication skills
• Ability to quickly adapt to new tools, systems, and processes
• Team-oriented with a willingness to learn and grow
• Flexibility to work 1st or 2nd shift schedules

Why Join Us

• Hands-on training and mentoring
• Access to a robust internal knowledge base
• Opportunities to collaborate with tech experts and leadership
• A supportive team environment that encourages growth